Terms of Service
Last updated: 25 July 2025
Online Sofa World is a trading name of Online Sofa World Ltd (“Online Sofa World”, “we”, “us”, “our”).
Registered address: Unit B2, Express Business Park, Miller St, Birmingham B6 4NH, United Kingdom
📞 +44 7 453 41 41 90 · 📧 contact@onlinesofaworld.co.uk
By accessing https://onlinesofaworld.co.uk (the “Website”) and/or purchasing from us, you agree to be bound by these Terms of Service (“Terms”). Please read them carefully.
1. Online Store Terms
By agreeing to these Terms, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction) or that you have parental or guardian consent to use this Website.
You must not use our Website or products for any unlawful or unauthorised purpose, nor transmit any malicious code, viruses, or worms.
Violation of these Terms may result in the immediate termination of your access.
2. General Conditions
We reserve the right to refuse service to anyone, for any reason, at any time.
Except for payment card data, your content may be transmitted unencrypted and may involve:
- transmissions over various networks, and
- technical adaptations to meet connection or device requirements.
Payment card data is always encrypted using SSL/TLS during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without our express written permission.
3. Accuracy, Completeness & Timeliness of Information
We make every reasonable effort to ensure the information on our Website is accurate. However, we do not guarantee it is complete, current, or error-free.
You rely on such information at your own risk. We may update the Website at any time but are not obliged to do so.
4. Modifications to the Service & Prices
Prices, product ranges, and services may change without prior notice.
We may modify, suspend, or discontinue the Website (or any part of it) at any time, without liability to you or any third party.
5. Products or Services
Some products or services may be available exclusively online and in limited quantities.
Returns and exchanges are covered under our Refund & Return Policy.
We strive to display accurate images and colours, but we cannot guarantee your device’s display accuracy.
We may limit sales to certain persons, regions, or jurisdictions. All descriptions, pricing, and product availability are subject to change without notice.
We do not guarantee that the quality of products or services will meet your expectations, nor that errors will be corrected.
6. Accuracy of Billing & Account Information
We reserve the right to refuse or cancel any order.
We may limit or cancel quantities purchased per person, per household, or per order (including those made under the same account, card, or billing/shipping address).
If we change or cancel an order, we will attempt to notify you via the contact details provided at checkout.
You agree to provide accurate, complete, and current purchase and account information and to update it promptly so we can process your orders and contact you as necessary.
For refund details, refer to our Refund & Return Policy.
7. Optional Tools
We may offer access to third-party tools that are provided “as is” and “as available”, without warranties or endorsements.
Your use of such tools is at your own risk and subject to the third party’s own terms and conditions.
We may introduce new features or services in the future; these will also be governed by these Terms.
8. Third-Party Links
Our Website may include links to third-party content, services, or websites.
We are not responsible for the content, accuracy, or practices of such third parties and disclaim all liability for any resulting damages or losses.
Please review third-party terms and privacy policies before engaging in any transaction with them.
9. User Comments, Feedback & Submissions
If you send us comments, ideas, or materials (with or without our request), you grant us a non-exclusive, worldwide, royalty-free, perpetual licence to edit, copy, publish, translate, and distribute such submissions in any medium.
We are not obliged to:
- keep submissions confidential,
- pay compensation, or
- respond to submissions.
You agree that your submissions will not infringe any third-party rights, contain unlawful or defamatory content, or malicious code.
You are solely responsible for the legality and accuracy of your comments.
10. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
11. Errors, Inaccuracies & Omissions
From time to time, the Website may contain errors relating to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.
We reserve the right to correct any such errors and to cancel or amend orders if necessary, including after an order has been submitted, as permitted by law.
12. Prohibited Uses
You may not use the Website or its content:
(a) for unlawful purposes;
(b) to solicit unlawful acts;
(c) to violate laws or regulations;
(d) to infringe intellectual property rights;
(e) to harass, abuse, defame, or discriminate;
(f) to submit false information;
(g) to upload malware or viruses;
(h) to collect personal information unlawfully;
(i) to spam, phish, crawl, or scrape;
(j) for obscene or immoral purposes; or
(k) to interfere with the Website’s security features.
Violation of this section may result in immediate termination of your access.
13. Disclaimer of Warranties; Limitation of Liability
We do not warrant that the Website or Service will be uninterrupted, timely, secure, or error-free, nor that results will be accurate or reliable.
Except where stated otherwise, the Service and all products are provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
Nothing in these Terms limits liability for death or personal injury due to negligence, fraud, or statutory rights that cannot be limited under law.
To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or savings.
14. Indemnification
You agree to indemnify and hold harmless Online Sofa World Ltd, its directors, officers, employees, contractors, and affiliates from any claims or demands (including legal fees) arising from your breach of these Terms or your violation of any law or third-party rights.
15. Severability
If any part of these Terms is found unlawful or unenforceable, that portion will be severed, and the remainder will continue in full effect.
16. Termination
These Terms remain effective until terminated by either party.
You may terminate by notifying us that you no longer wish to use our services.
We may terminate immediately and without notice if you breach these Terms, and you remain liable for all amounts due up to the termination date.
17. Entire Agreement
These Terms, along with our other published policies (Privacy Policy, Shipping Policy, Refund & Return Policy, Billing Policy, and Warranty Policy), constitute the entire agreement between you and us and supersede all prior agreements or communications.
18. Governing Law & Jurisdiction
These Terms are governed by the laws of England & Wales.
The courts of England & Wales shall have exclusive jurisdiction over any disputes.
If you are an EU consumer, you may also use the EU’s Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr/.
19. Changes to These Terms
You can view the latest version of these Terms at any time on this page.
We may update them from time to time, and changes take effect once posted.
Continuing to use the Website after updates constitutes acceptance of the revised Terms.
20. Contact Information
Questions about these Terms should be sent to:
📧 contact@onlinesofaworld.co.uk
📞 +44 7 453 41 41 90
Online Sofa World Ltd
📍 Unit B2, Express Business Park, Miller St, Birmingham B6 4NH, United Kingdom