Last updated: 26 July 2025

Decor Nest is a trading name of DECORNEST LTD (the “Company”).

Registered address: 23a Kenilworth Gardens, Hayes, UB4 0AY, United Kingdom

Phone: +44 7457 409318 · Email: contact@onlinesofaworld.co.uk

1) Is shipping free?

Yes. Standard tracked UK shipping is FREE (£0) on all orders.

2) Processing & dispatch time

  • We aim to process and dispatch your order within 1–3 business days (Mon–Fri, excluding UK bank holidays).
  • You’ll receive a dispatch confirmation email with tracking as soon as your order leaves our warehouse.

3) Delivery time (after dispatch)

  • Standard UK delivery: typically 5–8 working days after dispatch.
  • Delivery times may be longer during peak seasons, severe weather, or carrier disruptions. We’ll keep you updated if delays occur.

4) Order tracking

All parcels are shipped on a tracked service. After dispatch you’ll receive:

  • the courier’s name,
  • your tracking number, and
  • a link to track your parcel online.

5) Can I change my shipping address?

If you need to change your address, contact us immediately at contact@onlinesofaworld.co.uk.

  • Before dispatch: we’ll update it if possible.
  • After dispatch: we may not be able to change it; re-delivery fees may apply if the parcel is returned due to an incorrect address.

6) Missed deliveries / undeliverable parcels

If a parcel is returned to us due to an incorrect address, failed delivery attempts, or refusal, we can re-ship it once received back. Re-delivery costs may apply.

7) Deliveries outside the UK

For deliveries outside the UK, please email contact@onlinesofaworld.co.uk for current shipping rates and delivery times.

  • Any customs duties, taxes or import fees are the customer’s responsibility.

8) Damaged or missing items

Please inspect your order on delivery. If anything is damaged, missing or incorrect, email contact@onlinesofaworld.co.uk within 48 hours, including photos/videos, so we can resolve it quickly.

9) Split shipments

Orders with multiple items may be shipped in separate parcels to speed up delivery. You’ll receive tracking for each shipment.

10) Pre-orders / backorders (if applicable)

If an item is marked pre-order/backorder, we’ll display the estimated dispatch window on the product page and/or at checkout. You’ll receive a dispatch email with tracking once it ships.

11) Returns & refunds

We offer a 30-day return window on most items. Return shipping is free — we’ll email you a pre-paid, trackable label (Royal Mail/DPD or similar). No restocking fees. Refunds are processed within 7 days of receiving the return (your bank may take 3–5 working days to post the credit). This sits alongside your 14-day statutory right to cancel. See our Refund & Return Policy for full details.

How it works:

  1. Email contact@onlinesofaworld.co.uk with your order number and reason for return.
  2. We’ll send your RMA, pre-paid label, and packing instructions.
  3. Pack the item safely (ideally in the original packaging) and drop it off with the specified carrier.
  4. We process your refund within 7 days of receiving the return. Your bank/card provider may take 3–5 working days to post the credit.

If an item arrives damaged, faulty, or not as described, we’ll prioritise a replacement or parts and may not require a return.

Contact

Decor Nest Ltd (DECORNEST LTD) · 23a Kenilworth Gardens, Hayes, UB4 0AY, United Kingdom

Tel: +44 7457 409318 · Email: contact@onlinesofaworld.co.uk