Privacy Policy
Last updated: 26 July 2025
Decor Nest is a trading name of DECORNEST LTD (“we”, “us”, “our”).
Registered address: 23a Kenilworth Gardens, Hayes, UB4 0AY, United Kingdom.
Phone: +44 7457 409318 · Email: contact@onlinesofaworld.co.uk
We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal data when you visit https://onlinesofaworld.co.uk (the “Website”), make a purchase, or interact with us.
1) Who is the data controller?
DECORNEST LTD
23a Kenilworth Gardens, Hayes, UB4 0AY, United Kingdom
Tel: +44 7457 409318 · Email: contact@onlinesofaworld.co.uk
2) What personal data we collect
We may collect and process:
- Identity & Contact Data – name, email address, phone number, billing and delivery addresses.
- Order & Payment Data – order details, payment method (last 4 digits only; we never store full card numbers), transaction IDs.
- Account Data – username, hashed password, preferences, saved addresses.
- Marketing & Communications Data – your marketing preferences and consents.
- Technical & Usage Data – IP address, device/browser type, login data, time zone, cookie identifiers, pages visited, cart events.
- Support Data – messages you send to us (email, forms, chat) and any photos/videos for returns or warranty claims.
- Gift Recipient Data – name and delivery address (used only to fulfil the order).
We do not intentionally collect data from children under 13. If you believe a child has provided us data, please contact us and we will delete it.
3) How we collect your data
- Directly from you (checkout, account registration, forms, email, chat).
- Automatically via cookies, pixels and similar technologies when you browse the Website.
- From third parties that help process orders and payments (e.g., payment processors, couriers, analytics and anti-fraud tools).
4) Why we process your data & lawful bases (UK GDPR)
| Purpose | Examples | Lawful Basis |
|---|---|---|
| Process and deliver your order | Payments, shipping, order confirmations | Contract |
| Customer service & after-sales | Returns, warranty, support tickets | Contract / Legitimate interests |
| Account creation & management | Login security, saved addresses | Contract / Legitimate interests |
| Marketing communications | Newsletters, special offers | Consent (you can withdraw at any time) |
| Analytics & site improvement | Page performance, conversion tracking | Legitimate interests |
| Fraud prevention & security | IP logging, suspicious order checks | Legitimate interests / Legal obligation |
| Legal compliance & record-keeping | Tax, accounting, consumer law | Legal obligation |
5) Cookies & similar technologies
We use cookies to:
- remember your cart and login session;
- understand traffic and behaviour to improve our site;
- provide secure checkout and fraud prevention;
- personalise marketing (where you consent).
You can manage cookies through your browser settings or our cookie banner. Disabling some cookies may impact site functionality.
Typical tools we may use (only as actually implemented on the site): Google Analytics 4, Google Ads conversion tags, Meta Pixel, email marketing (e.g., Mailchimp/Klaviyo), and payment processors such as Stripe or PayPal.
6) Do we share your data?
We do not sell your personal data. We may share it with:
- Service providers who help us run our business (hosting, payment processors, couriers, email and marketing platforms, analytics, support tools);
- Professional advisers (lawyers, accountants, auditors);
- Authorities where required by law (e.g., fraud, tax, law enforcement);
- Business transfers – if we merge, sell or restructure our business, your data may be transferred under the same protections.
All processors are contractually bound to keep your data confidential and to use it only to provide services to us.
7) International transfers
Some providers may transfer data outside the UK/EEA. Where this happens, we rely on appropriate safeguards such as the UK Addendum to the EU Standard Contractual Clauses, the UK International Data Transfer Agreement, or adequacy decisions.
8) How long we keep your data
We retain personal data only as long as necessary:
- Orders & invoices: 6 years (accounting/legal obligations)
- Customer accounts: until you delete your account or request erasure
- Marketing data: until you unsubscribe or withdraw consent
- Support/warranty: typically up to 6 years after resolution
We may keep minimal data to comply with legal obligations or resolve disputes.
9) Your rights (UK GDPR)
You have the right to access, rectify, erase, restrict or object to processing, request data portability, and withdraw consent at any time (for marketing or other consent-based processing). You also have the right to lodge a complaint with the ICO.
To exercise your rights, contact: contact@onlinesofaworld.co.uk
ICO (UK Supervisory Authority):
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, UK — https://ico.org.uk
10) Security
We use appropriate technical and organisational measures to protect your data, including SSL/TLS encryption, restricted access, hashed passwords and secure payment gateways. No method of transmission over the Internet is 100% secure, but we follow industry best practices to protect your information.
11) Third-party links
Our Website may contain links to third-party sites. We are not responsible for their privacy practices. Review their policies before submitting any data.
12) Testimonials & reviews
With your permission, we may publish your review or testimonial (typically showing only your first name and initial). Contact us if you want it removed.
13) Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. If we make material changes, we will notify you via email or a notice on the Website.
14) Contact us
Decor Nest Ltd (DECORNEST LTD)
23a Kenilworth Gardens, Hayes, UB4 0AY, United Kingdom
Phone: +44 7457 409318 · Email: contact@onlinesofaworld.co.uk