Last updated: 26 July 2025

This Billing Policy explains how Online Sofa World Ltd handles pricing, payments, billing information, fraud checks, refunds, and order limits when you purchase from https://onlinesofaworld.co.ukAttachment.tiff (the “Website”).

Please read this together with our Terms of Service, Privacy Policy, Refund & Return Policy, Shipping Policy, and Warranty Policy.

1) Who We Are

Online Sofa World is a trading name of Online Sofa World Ltd.

Registered address: Unit B2, Express Business Park, Miller St, Birmingham B6 4NH, United Kingdom

📞 +44 7 453 41 41 90 · 📧 contact@onlinesofaworld.co.uk

2) Prices, Currency & Taxes

  • All prices are listed in GBP (£).
  • Prices include VAT where applicable. (If you are VAT-registered and require a VAT invoice, see Section 9.)
  • Shipping or optional services (e.g., express delivery) are displayed clearly at checkout before payment.
  • See our Shipping Policy for detailed delivery terms.

3) Accepted Payment Methods

We accept major debit and credit cards, including:

  • Visa
  • Mastercard
  • American Express

We may also offer alternative payment methods such as PayPal, Apple Pay, Google Pay, or Klarna, depending on your location and device.

All payments are processed securely by PCI DSS–compliant payment processors.

4) Security (SSL/TLS & PCI DSS)

Your checkout experience is protected by SSL/TLS encryption.

Our payment providers maintain Level 1 PCI DSS compliance — the highest standard for payment security.

We do not store full credit/debit card numbers or CVV codes on our servers.

5) Authorisations, Captures & Statement Descriptor

  • Your card or payment method may be authorised at checkout.
  • We capture (charge) funds when your order is confirmed and/or dispatched.
  • Your bank statement may show “Online Sofa World Ltd” or “Online Sofa World” (the descriptor may vary by payment provider).

6) Accuracy of Billing & Account Information

You agree to provide current, complete, and accurate billing, shipping, and account information for all purchases, and to update these details promptly to ensure smooth order processing and communication.

We reserve the right to refuse, limit, or cancel any order, including limits per person, household, or order (e.g., multiple orders using the same account, card, billing, or shipping address).

If we make changes or cancel an order, we’ll attempt to notify you via email or phone using the contact details provided at checkout.

We may also block or cancel orders placed by unauthorised resellers or distributors.

7) Fraud Screening & Verification

To protect both our customers and our business, we use automated and manual fraud detection systems.

We may request additional verification (such as proof of address or ID) before accepting or shipping an order.

Orders that fail verification may be cancelled and refunded.

8) Refunds, Chargebacks & Disputes

  • Refunds are processed in accordance with our Refund & Return Policy and applicable UK consumer laws.
  • Refunds are always issued to the original payment method.
  • If you believe a billing error has occurred, please contact us first at contact@onlinesofaworld.co.uk.
  • Filing a chargeback before contacting us may delay resolution of your issue.

9) Invoices & Records

  • You will receive an order confirmation after checkout and a dispatch confirmation (with tracking details) once your order ships.
  • To request an invoice or VAT invoice, email contact@onlinesofaworld.co.uk with your order number.
  • We retain transaction and billing records for 6 years as required by UK accounting and tax regulations.

10) Customer Support

For any billing-related questions, please contact our support team:

📧 contact@onlinesofaworld.co.uk

📞 +44 7 453 41 41 90

We aim to respond to all billing queries within 1 business day (Monday–Friday, UK time).

11) Changes to This Billing Policy

We may update this policy from time to time. The “Last updated” date above reflects the latest version.

If we make material changes, we will notify customers on the Website or by email before they take effect.

Online Sofa World Ltd

📍 Unit B2, Express Business Park, Miller St, Birmingham B6 4NH, United Kingdom

📞 +44 7 453 41 41 90

📧 contact@onlinesofaworld.co.uk