Last updated: 25 July 2025

These Billing Terms & Conditions explain how pricing, payments, taxes, security, and refunds work when you purchase from https://onlinesofaworld.co.ukAttachment.tiff (the “Website”).

Please read them together with our Terms of Service, Privacy Policy, Refund & Return Policy, Shipping Policy, and Warranty Policy.

Who We Are

Online Sofa World is a trading name of Online Sofa World Ltd.

Registered address: Unit B2, Express Business Park, Miller St, Birmingham B6 4NH, United Kingdom

📞 +44 7 453 41 41 90 · 📧 contact@onlinesofaworld.co.uk

1) Secure Payments (SSL/TLS Encryption)

Our checkout is protected by SSL/TLS encryption. All sensitive payment data (such as card numbers) is encrypted in transit to ensure your privacy and security.

2) PCI DSS Compliance

Payments are processed by PCI DSS Level 1–compliant providers.

We do not store full credit or debit card numbers or CVV codes. We only receive limited data (e.g., last 4 digits, card brand, expiry date) for order reconciliation, fraud prevention, and customer support purposes.

3) Accepted Payment Methods

We accept:

  • Visa
  • Mastercard
  • American Express

We may also offer PayPal, Apple Pay, Google Pay, Klarna, or Clearpay, depending on your location and device.

All prices are shown and charged in GBP (£).

4) Pricing, Currency & VAT

  • All prices listed on our Website are in GBP (£) and include VAT where applicable.
  • If you require a VAT invoice, please see Section 9 below.
  • Any additional costs (e.g., express delivery) are displayed clearly at checkout before payment.
  • We do not charge hidden fees. See our Shipping Policy for delivery details.

5) Order Authorisation, Capture & Invoicing

Your payment method may be pre-authorised at checkout.

We capture (charge) the payment once your order is confirmed and/or dispatched.

You will receive:

  • An order confirmation email after checkout
  • A dispatch confirmation with tracking details once your order ships

To request a VAT invoice, please email contact@onlinesofaworld.co.uk with your order number.

6) Statement Descriptor

Your bank statement may show “Online Sofa World Ltd” or “Online Sofa World” (depending on your payment provider).

7) Refunds & Returns

Refunds follow our Refund & Return Policy and UK consumer protection law.

  • Refunds are issued to the original payment method only.
  • Processing typically takes 3–7 business days after we receive and inspect your return.
  • Your bank may take 3–5 additional working days to post the funds.

8) Chargebacks & Disputes

If you believe a payment was made in error or see an unfamiliar transaction, please contact us first at contact@onlinesofaworld.co.uk.

We will investigate promptly and resolve the issue directly where possible.

Note: Raising a chargeback before contacting us may delay resolution.

9) Fraud Screening & Order Verification

We use automated and manual anti-fraud systems to verify orders.

We may request additional verification (e.g., proof of address or ID) before dispatch.

Orders that fail verification may be cancelled and refunded.

We reserve the right to refuse, limit, or cancel any order, including limits per person, household, or order (e.g., same account, card, billing, or shipping address).

If changes or cancellations occur, we will attempt to notify you via email or phone.

10) Storage of Payment Information

We do not store complete card details or CVV codes.

Our PCI-compliant processors may securely store tokenised payment references to manage refunds, recurring payments (if applicable), or fraud prevention.

11) Buy Now, Pay Later (if applicable)

If you choose a financing or BNPL option (e.g., Klarna, Clearpay, or PayPal Pay in 3), your agreement is directly with that provider.

Their terms, fees, and credit checks apply. Please review their policies before completing your purchase.

12) Errors, Pricing Changes & Availability

We reserve the right to correct errors or omissions (e.g., pricing or description mistakes) and to cancel/refund affected orders if necessary.

Pricing and availability may change without notice, but confirmed orders will not be affected unless a material pricing error occurred.

13) Compliance with Laws

We comply with all applicable UK consumer, payment, and data protection laws, including the UK GDPR.

Your personal data is handled securely and in accordance with our Privacy Policy.

14) Changes to These Billing Terms

We may update these terms periodically.

The “Last updated” date above reflects the latest version.

If material changes occur, we will notify you on the Website or by email before they take effect.

15) Contact Us

Online Sofa World Ltd

📍 Unit B2, Express Business Park, Miller St, Birmingham B6 4NH, United Kingdom

📞 +44 7 453 41 41 90

📧 contact@onlinesofaworld.co.uk